Frequently Asked 
Questions

After-Sales Service

What are the warranty terms offered by Raptor for its bikes?

• Frame Warranty: Lifetime warranty on the frame.
• Component Warranty: 2-year warranty on the components.

To request warranty service, please visit one of our authorized Raptor dealers with your proof of purchase. The dealer will conduct an initial assessment and contact us if necessary. Please note that the warranty does not cover normal wear and tear of parts, commonly referred to as "wear parts."

Important Notes:

• The warranty is limited to the original purchaser and is non-transferable in the event of resale.
• The lifetime warranty is conditional upon the user registering their bike online through the dedicated platform.
• The commercial warranty does not cover defects resulting from improper or unsuitable use.

Where Can I Get Spare Parts for My Raptor Bike?

To purchase spare parts for your Raptor bike, we recommend visiting one of our official Raptor dealers. They can provide the necessary spare parts and assist you in finding the right component for your bike model. You can visit the store to get pricing information and place a specific order tailored to your bike. Our network of authorized dealers is the best source for obtaining genuine quality parts and ensuring compatibility with your Raptor bike.

Who Should I Contact to File a Complaint About My Raptor Bike?

If you need to file a complaint regarding your Raptor bike, we recommend contacting your authorized Raptor dealer. Your dealer is your primary point of contact for all after-sales service related to your Raptor bike. They have the necessary knowledge, tools, and resources to analyze, diagnose, repair, and advise you about your bike. Additionally, your dealer is in direct communication with our technical and commercial teams, allowing them to request assistance or support from us if needed. Don’t hesitate to reach out to your Raptor dealer for any questions or issues concerning your Raptor bike.

How Can I Get Help Diagnosing Issues with My Raptor Bike?

If you're experiencing issues with your Raptor bike and need assistance in diagnosing them, we recommend visiting your authorized Raptor dealer. They can perform a thorough analysis of the problem you’re encountering. Your dealer is equipped to contact our technical team and can make a request to the Raptor after-sales service if necessary. By relying on your dealer's expertise and their communication with our technical team, you'll receive comprehensive support to resolve any issues you may have with your Raptor bike.

Where to Buy an Raptor Bike?

Visit our dedicated page to find the nearest authorized Raptor dealers! Your preferred Raptor dealer is your first point of contact for tuning and maintaining your bike. They will explain its operation and answer any questions you may have. Your new bike will be delivered directly to your Raptor dealer, fully assembled, tuned, and equipped with all the necessary accessories.

Which Model to Choose from the Raptor Range?

For tailored and personalized advice, we highly recommend visiting one of our authorized Raptor dealers. You’ll benefit from the in-depth expertise of our professionals, who will guide you in selecting the bike that best suits your needs and preferences.

Which Bike Size to Choose?

We provide specific size recommendations for each bike model. You can find this information on our website's product pages in the "Geometry" section.

If you find yourself between two sizes for a particular model, we strongly recommend consulting one of our authorized Raptor dealers. Our dealers are qualified experts who can offer personalized advice to help you choose the ideal size based on your measurements, preferences, and the bike model you’re interested in. Don’t hesitate to seek their expertise to find the optimal size for your Raptor bike.

How Raptor Bikes Are Made?

Since our inception in 2009, we have meticulously designed, drawn, tested, and assembled all our Raptor bikes in Brittany. Our bikes are the result of the passionate work of a team of dedicated cyclists who understand the needs and expectations of riders at all levels. When you take the handlebars of our bikes, you can immediately feel the difference. Every detail has been carefully thought out to provide you with an exceptional riding experience, whether you're cycling in the city, the mountains, or on country roads. At Raptor, our goal is to offer you bikes that deliver pleasure and confidence with every ride.
It’s important to highlight that we collaborate with specialized suppliers for the various components and parts that make up our bikes. We carefully select our partners to ensure the quality, reliability, and performance of every element of our bikes. This approach allows us to combine our internal expertise with the specialized know-how of our suppliers to offer you high-quality bikes that meet the most demanding standards.
We place great emphasis on training new employees each year. This commitment has allowed us to create dozens of jobs over the past few years, something we are extremely proud of. Our goal is to contribute to the local economic development in Brittany by bringing more activity and added value to our region. Thus, every Raptor bike you purchase supports our commitment to local employment and the economic growth of our community.

Register Your Bike

It is very important that you register your bike. This action will allow you to save your bike’s serial number, which will be useful in case of theft or loss of your bike (especially to help locate it and contact you). This identification will also allow us to maintain a communication channel to provide you with any safety-related information about your bike. You can register your bike directly on our website at https://www.Raptorport.com/, under the "Register Your Bike" section.

Before Your First Ride

Once you have found the Raptor bike that meets your expectations, regardless of the type of ride you plan to undertake, it is essential to perform a minimum of checks to ensure you can set off safely on the roads. Indeed, your ride could be cut short if you neglect these checks.

Adjust the Saddle to the Correct Height

When installing the seat post, the "MINIMUM INSERTION" mark must remain within the frame. If the seat post is extended beyond this mark, you should visit your dealer to either adjust the frame size or replace the seat post.

Adjust the Handlebar and Stem to the Correct Height

This adjustment requires specific knowledge. Incorrect adjustments may lead to necessary changes in the position of the controls, brake levers, or cable tension. The fork steerer could become damaged or broken, which could unfortunately result in a fall.

Pre-Ride Checks

Brake Check

To check the condition of your brakes, you should apply maximum braking force while stationary, ensuring that the levers do not touch the handlebars.

• For rim brakes: They should never touch the tire. If the brake pads rub against the tire, it could lead to a blowout due to wear.
• For disc brakes: The brake caliper should not move. Test it by gently pulling in all directions with your hand. The condition of the disc is crucial. For optimal performance, the disc must be free of deep scratches, marks, or any mechanical damage. Dirty discs will reduce braking power.

Saddle Check

It is essential to ensure that the seat post clamp mechanism (rails and collar) is properly tightened. The saddle should be well-aligned with the center of your bike. To check that it is securely fixed, try to rotate the saddle with your hand; it should not pivot. Also, check that the saddle is firmly attached to the seat post by attempting to move the saddle’s tip up and down, ensuring that the fastening system does not move.

Usage Conditions for Your Bike

Our extensive Raptor range includes many bikes designed for specific uses. Therefore, do not exceed the limits of your bike, as doing so could result in damage to the bike or its components, and potentially lead to an accident. If you have any doubts about the appropriate use of your model, please contact an Raptor distributor for guidance.

Cleaning Your Bike

We recommend using bike-specific cleaning products, such as an aerosol or plant-based degreaser, a chain cleaner, a drivetrain brush, a cleaning spray or concentrate, and a sponge. A thorough cleaning is advised each month if you ride 2-3 times in dry conditions. However, a quick clean after each ride (using a dry cloth or wipe) is also recommended. If you ride in wet conditions, it is essential to clean your bike weekly to prevent dirt buildup that could damage the equipment. For mountain bikers, cleaning is an integral part of the ride.

Listen to Yourself and Your Bike

Ride smartly and be aware of your skill level. Stay focused and avoid distractions—your phone or any other device can divert your attention and lead to accidents. Avoid improper use of your bike; refer to the "Conditions of Use" section for guidance on appropriate riding practices. Pay close attention to your surroundings, especially cars, pedestrians, and other cyclists. If you notice any unusual behavior from your bike, stop and identify the issue. It's crucial to anticipate and address problems early to avoid future issues.

How to Become an Raptor Dealer

At Raptor, we place great importance on building strong relationships with our partners. Our dealers are key ambassadors for our brand and play a crucial role in delivering an exceptional customer experience.
We are committed to supporting our dealers every day. This includes providing high-quality training, regular meetings with our team, and access to valuable sales resources and support materials. We firmly believe that these elements contribute to the best possible presentation of our bikes and ensure optimal customer satisfaction.
To ensure high-quality after-sales service and a flawless customer experience, we exclusively rely on our network of professional dealers, who have dedicated spaces to showcase our bikes.
If you are interested in becoming an Raptor dealer, please tell us more about yourself and your project by contacting us at contact@raptorcycling.com . We will connect you with our sales department specialized in your sector.
By joining our network of dealers, you will have the opportunity to represent a trusted brand, receive ongoing support, and contribute to providing an exceptional experience for every cycling enthusiast.